Clear The Check, Then Withdraw

Cosmobet Casino: Your Withdrawal Is Waiting On Verification

Licensed casinos must confirm who you are, so we run a KYC check that usually takes up to 8 hours. Now the caller wants

Start Verification

Curaçao licensedLicensed by the Gaming Control Board Curaçao under OGL/2016/2549/619

Quick Answer

Before The Check Ends, After It Clears

Useful the minute a payout holds while the checks are still open.

Who checks

Cosmobet Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2016/2549/619

Time needed

8 hours

Mandatory

At the latest before the first withdrawal

Questions

[email protected]

Age checked

18+

Doing It Right

The Route To A Clean First Check

Getting these four points right is what keeps the check to a single pass.

Photo ID Upload

At the upload screen, send a photo ID still valid on the day you send it, with all four corners in frame and no glare across the print.

A Recent Bill Or Bank Letter

Next comes the proof of address: a recent bill or bank letter showing your name and full address. Any page that is cut off or unreadable gets sent back.

Ready For The Payment Check

By the payment step, the card image must hide the middle digits and show only the first six and last four, with the name and expiry clear.

Watch Your Inbox

Once everything is in, a reviewer picks it up; keep an eye on your inbox for the outcome within about 8 hours, and reply fast if a photo is needed again.

Your Upload Night

Less Guessing, More Sending

Each paper answers a different question, and this is how Cosmobet Casino reads them.

Photo ID

ConfirmsYour name, face and age

Must showAll four corners, unedited, in date

Proof of address

ConfirmsWhere you live

Must showFull name, address, dated recently

Payment card image

ConfirmsThe depositing card is yours

Must showFirst six and last four digits, name visible

When Your Upload Comes Back

Send A Newer One. By the time a bill reaches us, it may be stale, so we need one showing your address as it stands now. Download a fresh statement from your banking app. Upload it in one flat, readable image.

Has Your ID Run Out? On the day a passport or licence runs out, it stops counting as proof, so send a picture with expiry still ahead. Renew first, then capture the new document. Keep the expiry corner sharp and visible.

Details That Line Up. At the moment a statement shows another name or street, we cannot tie it to you, so the details must line up. Use the account name you registered with. Tell support about a changed surname first.

Source Of Funds Checks And AML Rules

Since the day the Gaming Control Board Curaçao granted licence OGL/2016/2549/619, the rules behind it have required us to know where player money comes from. That duty is routine for every licensed operator, and a request is never an accusation aimed at you.

Depending on your situation, the reviewer could ask for one or more of these.

Recent payslips from your employer
Bank statements from the past months
A tax return or assessment notice
Paperwork from a property or car sale
A letter showing a pension or benefit

Timing Points

Fewer Surprises Before A Payout

Once you finish here, you will recognise the moments that bring a check and what each one needs.

Match Your Sign-Up

The instant your sign-up details differ from your ID, a check begins, and we ask for the document that holds the correct spelling or street.

Clear The Check Early

When you request your first payout, the licence requires a finished check, so photo ID, proof of address and a payment card image are seen first.

Odd Size, Extra Look

Once a single payment stands out from your usual pattern, the licence asks us to look closer, and a source of funds review may follow.

Proof You Are Old Enough

From the moment you register, we confirm you are 18 or over, and a quick look at your photo ID settles it before play begins.

Six Answers, No Runaround

What Players Ask Before They Send Anything?

Straight answers on how Cosmobet Casino handles checks, timed to fit around your day.

How long does the account check take once my documents are in?+

Eight hours is the figure we work to, counted from the moment a complete set lands with our team. Many players are cleared well inside that window, and you get an email either way. A blurry scan sends the clock back to zero.

Can I send my identity documents from my mobile?+

Yes, phone photos are fine and most players send them that way. Lay the document flat, fill the frame, and shoot in daylight so the corners and the print stay readable. Screenshots of scans are refused.

I have changed my surname since the document was issued. What now?+

Send both, the old document and proof of the new name, such as a marriage certificate or a deed poll. We match the account holder across both so nothing is flagged later. Mention the change in a short note to [email protected] so the reviewer expects two files.

Is my ID picture kept private after I send it?+

It travels over TLS 1.3 encryption and is seen only by the team reviewing your account. Files are held for the anti-money-laundering record our license requires, never sold or passed to advertisers. Ask [email protected] if you want to know what sits on file.

At what point will the casino actually ask me for documents?+

At the latest before your first withdrawal, and that is where most players meet the check. We may ask sooner, at sign-up or when your first deposit arrives, so the request can land early. Either way the money never moves until the review closes.

Why does the casino ask where my money comes from?+

Our Gaming Control Board Curaçao license obliges us to understand the funds behind an account, and every licensed operator does this. It is routine, not an accusation aimed at you. A payslip, bank statement or sale record is usually all the reviewer needs.