+61 2 8933 3026Gaming OGL/2016/2549/619
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Cosmobet Casino contact routes

Reach Cosmobet Casino support any hour of any day, all week, by live chat, e-mail or the Australian phone line.

Get help now Licensed and secure since 2016
Paid today
897,545 A$
8,560 Players online
Curaçao licensedLicensed by the Gaming Control Board Curaçao under OGL/2016/2549/619
Fast payoutsAverage withdrawal time 12 minutes, up to A$30,000 per transaction
Data protectionTLS 1.3 encryption and audited by QUINEL, eCOGRA, iTech Labs
Three ways through

Chat, e-mail or phone

Nobody here wants to repeat a story twice, so pick the desk that fits the job.

Before you give up, chat
Best for a stuck deposit or a bonus that will not load; a person joins the chat inside five minutes, around the clock.
Open the chat
E-mail with attachments
Best for documents, statements and anything with an attachment: write to [email protected] and expect a reply in about four hours.
Write to us
Talk instead of typing
Best for a payment that has gone missing or an account lockdown; call +61 2 8933 3026 (AEST) and a voice answers within three minutes.
Call support
Sunday night in Sydney

Playing from Australia, helped from Australia

Being a day ahead of the operator does not mean waiting a day for a reply.

How to reach

Australian phone+61 2 8933 3026
Support time zoneAEST
LanguagesEnglish, German, French, Spanish
Support e-mail[email protected]

Who supervises

SupervisorGaming Control Board Curaçao, licence OGL/2016/2549/619

Help first

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Reach out beyond the casino

Cosmobet Casino is not the only place to turn. Independent organisations across Australia help with gambling problems, away from any operator, and their help costs nothing.

Gambling Help Online. A national online service with counsellors, tools and self-help for anyone worried about their gambling or someone else's.

Lifeline Australia. A crisis line staffed around the clock for anyone in distress, whether the worry is money, mood or something heavier.

National Self-Exclusion Register. A national register where you can block yourself from licensed gambling sites in Australia with one request.

Continue reading
Straight to the right person

Skip the queue and mail the desk

Most delays come from one inbox swallowing everything, so each job here has its own address.

Your account

General support and account questions[email protected]
Document verification and KYC checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

The rest

Complaints and escalations[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Know who holds the licence

The company, the address, the email

Five register entries plus one address settle who answers for your money.

The company

Legal nameCosmobet Casino N.V.
Company number239843 (Curaçao)
Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2016/2549/619

Written contact

Support email[email protected]
Complaint path

A paper trail that reaches the regulator

After this you will know which address to use and when the regulator comes in.

After the chat goes nowhere
Minutes after a failed chat, put your account email, dates, amounts and screenshots in one message to [email protected]. Written complaints get logged and answered by a person.
Four hours for a reply
Within about four hours you get a reply that names what was checked and what changes. Read it fully, then answer once with anything still unanswered.
Cosmobet Casino manager review
Should that reply miss the mark, ask for a manager review at the same address. Your thread is passed upward with history attached, so you never retell it.
Cosmobet Casino's last stop
Still unresolved after that final answer, you may take it to the Gaming Control Board Curaçao, the regulator on the licence. Include your Cosmobet Casino thread so nothing needs repeating.
Four numbers to plan around

Cosmobet Casino replies around the clock

The worry that nobody picks up overnight disappears once the clock is shown.

Live chat

Chat hours24/7
Chat first reply5 minutes
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail reply4 hours

Phone

Phone number+61 2 8933 3026
Phone wait3 minutes
Five answers

Read these before you write

Useful the moment a question is half-answered and you want the rest settled.

trustWhat happens when I ask in German or French instead of English?+
At any hour, answers come in English, German, French or Spanish. Nothing changes between them: the same team handles the same account, whatever language the reply is written in. If your own words are not on that list, English gives you the fastest route.
trustWhy is nobody fixing the problem I already explained?+
Say plainly that the reply missed the point and ask for it to go to a supervisor. Complaints by e-mail reach [email protected] and are handled ahead of general questions. If the outcome still lacks reasons, the Gaming Control Board Curaçao is the next step.
trustWhat if I cannot remember which e-mail I signed up with?+
An agent can find your account from your registered e-mail address alone, so give that and nothing more. Nothing else is needed, and no password is ever requested by live chat, phone or e-mail. Anyone asking for one is not part of our support team.
trustHow long has the operating company been under licence?+
Cosmobet Casino N.V. holds licence OGL/2016/2549/619, granted by the Gaming Control Board Curaçao and running since 2016. Results are audited independently by QUINEL, eCOGRA and iTech Labs. That licence number is quoted on this page and stays the same for the life of the operation.
trustWhat happens when my uploaded documents get approved?+
Most documents clear in under eight hours once all three images arrive: photo ID, proof of address and the payment card. Gaps stretch it, so send unedited pictures with no corners cropped. Until verification closes, withdrawals wait at the payment stage.

Gather these before you get in touch

By now you know the channel; these details decide how fast it closes.

  • Your registered e-mail address
  • Your account username or number
  • Date and amount of the payment
  • Screenshot of the error or game
  • Photo ID, address proof or card image

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